First and foremost, we recognize the competitive challenges faced by our customers, with the view that we are part of an extended supply chain that is only as good as its’ weakest link. Our success is directly predicated on the success of our customers.
Allied Bindery takes great pride in providing an industry leading customer service and support system. This system includes, but is not limited to:
- Responding to customer quote requests within several hours of receipt and providing customers a choice of four different communication protocols to submit RFQ data: voice, fax, e-mail, & website.
- Two shift operation (covering twenty hours per day) providing excellent flexibility for communications, receiving, processing, and commercial shipping of customer material;
- Fast, flexible turn around and responsiveness to customer job needs;
- A flexible workforce committed to excellence and customer satisfaction;
- Equipment back-up.
At Allied, customer service starts with pro-active, high quality communication that results in mutual understanding with customers in every aspect of their job from original estimate through design assistance, current job status, pre-notification of all observable print related issues prior to the addition of finishing costs, and final shipment timing notification.
Allied provides its customers access to its internal trucking operations to pick up and/or deliver customer materials twenty hours/day to meet the most time sensitive customer needs.
Partnering with like minded, high quality firms, Allied also provides solutions for customers by acting as a project manager for all post press finishing needs, delivering jobs within the required quality, delivery, and cost parameters required by our customers.
Whenever a customer (or a customer’s customer) has an issue with any service or product provided by Allied, a member of the top management team becomes involved immediately to listen, learn, and then respond to customer concerns. Immediate, short term solutions are provided to meet customer needs, followed by comprehensive, root cause problem solving and the marshalling of all resources necessary to insure a timely and complete resolution to the customer’s satisfaction.
At the end of the day, Allied earns our customers’ respect and continued business by providing highly valued SOLUTIONS to their toughest finishing challenges. It’s about COMMITMENT… and RESULTS.
But hey, don’t take our word for it…see what our customers have to say about us.