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First and foremost, we recognize the competitive challenges faced by our customers. We are part of an extended supply chain that is only as good as its weakest link. Our success is directly predicated on the success of our customers.
We Provide Industry Leading Customer Support
Allied Bindery takes great pride in providing an industry leading customer service and support system. This system includes, but is not limited to:
- Responding to customer quote requests within several hours of receipt
- Offering customers four different communication protocols to submit RFQ data: voice, fax, e-mail, and our website
- Operating two shifts, covering 20 hours per day
- Providing excellent flexibility for communications, receiving, processing, and commercial shipping of customer material
- Responding with fast, flexible turn around and responsiveness to customer jobs
- Maintaining a flexible workforce committed to excellence and customer satisfaction
- Backing up equipment
We Communicate with You All the Way
At Allied, customer service starts with pro-active, high quality communication that results in mutual understanding with customers. Every aspect of your job is monitored and communicated. We keep communicating from original estimate, design assistance, current job status, pre-notification of observable print-related issues (prior to the addition of finishing costs), to final shipment timing notification.
Allied provides its customers access to its internal trucking operations to pick up and/or deliver customer materials 20 hours per day to satisfy the most time-sensitive customer needs.
We Partner with the Best
Partnering with like minded, high quality firms, Allied also provides solutions for customers by acting as a project manager. We handle post press finishing needs, deliver jobs within the required quality, deliver the completed product, and meet our customer’s cost parameters.
We Are Responsive to Your Needs
Whenever a customer (or a customer’s customer) has an issue with any service or product provided by Allied, a member of the top management team becomes involved immediately. Our team will listen, learn, and respond to customer concerns. Immediate, short term solutions meet customer needs; comprehensive, root cause problem solving ensures a timely and complete resolution to the customer’s satisfaction. We will engage all necessary resources to solve each issue.
We Are Committed to Results
At the end of the day, Allied earns our customers’ respect and continued business by providing highly valued SOLUTIONS to their toughest finishing challenges. It’s about COMMITMENT… and RESULTS.
But hey, don’t take our word for it…see what our customers have to say about us.